Eligibility
If a paid top-up does not complete after a successful charge, email care@hafilatdesk.org within 7 days with your order reference.
Review
We review cases during Sun–Thu desk hours and reply with next steps.
Refund policy for Hafilat Desk top-ups
If a paid top-up does not complete after a successful charge, email care@hafilatdesk.org within 7 days with your order reference.
We review cases during Sun–Thu desk hours and reply with next steps.